Welcome to the Online Complaint Form

The Bureau of Household Goods and Services is here to help Californians be careful consumers and to protect them from unscrupulous and unqualified individuals.

Please read the Information Collection, Use and Access notice below.

Business/Professional You Want To File A Complaint Against:

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Collection and Use of Personal Information. The Department of Consumer Affairs (Department) and the Bureau of Household Goods and Services (Bureau) collects the information requested on this form as authorized by Business and Professions Code Sections 325 and 326 and the Information Practices Act. The Department and Bureau uses this information to follow up on your complaint.

Providing Personal Information Is Voluntary. You do not have to provide the personal information requested. If you do not wish to provide personal information, such as your name, home address, or home telephone number, you may remain anonymous. In that case, however, we may not be able to contact you or help you resolve your complaint.

Access to Your Information. You may review the records maintained by the Department that contain your personal information, as permitted by the Information Practices Act. See below for contact information.

Possible Disclosure of Personal Information.
We make every effort to protect the personal information you provide us. However, in order to follow up on your complaint, we may need to share the information you give us with the business you complained about or with other government agencies. This may include sharing any personal information you gave us.

The information you provide may also be disclosed in the following circumstances:

  • In response to a Public Records Act request, as allowed by the Information Practices Act;
  • To another government agency as required by state or federal law;
  • In response to a court or administrative order, a subpoena, or a search warrant.

Contact Information. For questions about this notice or access to your records, you may contact the Bureau at 4244 South Market Court, Suite D, Sacramento, CA 95834, by phone at (916) 999-2041, or by email at bear.enf@dca.ca.gov. For questions about the Department's Privacy Policy, you may contact the Department of Consumer Affairs at 1625 N. Market Boulevard, Sacramento, CA 95834, by phone (800) 952-5210 or email at dca@dca.ca.gov.

About You:

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Para asistencia en Español por favor llame al número siguiente (916) 999-2079