Service Contracts – Licensees
Renew a license and more on Connect.
Visit ConnectHelpful Links
Frequently Asked Questions
How can I set up a chain for my business?
Businesses that operate seven locations or more can request to have their licenses managed as a chain, under a single licensing structure. As a chain, each location is subject to its own license fee and shares the same license expiration date. All official documents, including renewal notices, invoices, license certificates and correspondence, are emailed/mailed to a single contact and designated mailing address.
To request chain licensing, please contact BHGS at (916) 999-2041, option 2.
Where do I send a new or updated service contract for review if I am already licensed?
Use our contact page to submit a service contract digitally or mail it to:
Bureau of Household Goods and Services
Attn: Licensing Unit
4244 S Market Ct Ste D
Sacramento CA 95834-1243
When does my license need to be renewed?
You must renew your license every year on or before your license expiration date. If submitting payment by mail, it must be postmarked on or before the expiration date to avoid delinquent fees.
Important: Renewal payments cannot be submitted earlier than 45 days before the license expiration date.
What is the renewal fee for my license?
Service Contract Sellers (S) and Service Contract Administrators (SA) are subject to a $95 renewal fee per location.
How much are the delinquent fees for late renewal payments?
Service Contract Seller (S) and Service Contract Administrator (SA) renewal payments submitted by mail with a postmark after the expiration date will be charged a $47.50 delinquent fee.
How can I make a renewal payment?
There are two ways to renew your license:
- Online - Submit your payment through the BHGS Online License Renewal webpage, which contains step-by-step payment instructions.
- By Mail - Send your renewal notice and payment (check, money order or cashier's check made out to BHGS) to:
Bureau of Household Goods and Services
4244 S Market Ct Ste D
Sacramento CA 95834-1243
What should I do if I do not receive a renewal notice?
If you do not receive your renewal notice:
- Mail a copy of your license certificate with the renewal payment to BHGS;
- If you are unable to provide the license certificate, mail a letter that includes your current contact details, license number, and payment; or
- Contact BHGS at (916) 999-2041, option 2 to request an invoice for the renewal payment.
How can I update my business name or address?
To make changes to your business name or address, complete the Change of Information form and follow the instructions. Requests can take up to two weeks to process.
Can someone else manage communications for my business?
Yes, you may designate a third party to manage licensing-related communications on your behalf by filling out the “New Primary Contact or Representative Information” section of the Change of Information form.
When do I need to notify BHGS about changes to my license?
You are required to inform BHGS within 30 days of any change to the information as outlined in BPC § 9833.
What if I run my business from home and want to keep my address confidential?
Home-based businesses may list a P.O. Box or a commercial mail receiving agency—like a UPS store—as their public mailing address. However, the actual residential location must still be disclosed in the application under “Physical Address.” This physical address will not be made public but will be retained in BHGS internal records.